library assistant (inst. of arch.)

Dienstgeber

UCL

Ort

London

Land

United Kingdom:GB

Kontaktemail

Sektor

Sonstiges

Link zu weiterführenden Informationen

Anzahl der ausgeschriebenen Stellen: 1

Ist die Stelle unbefristet

ja

Befristet auf

Teilzeit

Arbeitsstunden pro Woche

15

Bruttojahresgehalt in Euro (Mindestgehalt)

27212

(Höchstgehalt)

30946

Beginn der Bewerbungsfrist

Ende der Bewerbungsfrist

Qualifikationen

Ausbildung

Matura

Berufserfahrung

Anfänger

Führerschein erforderlich?

nein

Beschreibung der Stelle
https://atsv7.wcn.co.uk/search_engine/jobs.cgi?SID=amNvZGU9MTczMTg0OCZ2dF90ZW1wbGF0ZT05NjUmb3duZXI9NTA0MTE3OCZvd25lcnR5cGU9ZmFpciZicmFuZF9pZD0wJnBvc3RpbmdfY29kZT0yMjQ=

Library Assistant – Institute of Archaeology , - Ref:1731848

UCL Department / Division
Library Services
Specific unit / Sub department
Institute of Archaeology
Location of position
London
Grade
5
Hours
Part Time
Hours per week (%FTE)
14.6 Hours per week (40%FTE)
Salary
(inclusive of London allowance)
£24,020 - £27,316 per annum
Salary pro-rata for part time vacancies
Duties and Responsibilities

A vacancy has arisen for a library assistant based in the UCL Institute of Archaeology Library, a specialist international research library for Archaeology which is part of a large, multi-site university library service in central London.



This is a part-time role, the working pattern will be Mondays and Tuesday 7.3 hours per day, 9:00pm to 5:30pm. The duration of the appointment is open-ended following the successful completion of the initial probation.



The successful applicant will be one of a customer-facing team of library assistants providing high quality, user-friendly customer service for both UCL and external customers in a welcoming environment and in accordance with Library Services’ Service Charter. The post holder will also provide support for all functions and facilities in the library as directed by the Librarian and Issue Desk Head.



No specialist knowledge of Archaeology is required for the position. The successful applicant will be working for UCL Library Services and not the UCL Institute of Archaeology.



Library Assistant work in the Institute Library is team-based and customer facing, although some task and project-based work is required.



The work falls into three main areas:



1. Circulation service delivery, including self-service and customer communication



2. Handling enquiries and listening to feedback from customers relating to the loan service, library collections, IT facilities plus others as appropriate



3. Problem-solving and analysis necessary to support the loans service; library stock management and other administrative duties as required
Key Requirements

The successful applicant will hold 5 A*-C GCSE’s or equivalent as necessary qualifications. They will be able to offer a high level of customer service, be able to use their initiative and be an excellent team player. Attention to detail, ability to work under pressure and problem-solve, excellent IT skills, numeracy and written skills are also essential for this post.
Further Details




If you have any queries regarding the vacancy, please contact Library Services HR Team on: Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!.
We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.
Closing Date
23 Jul 2018
Latest time for the submission of applications
23.59
Interview date
TBC
This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff.

Information for applicants for the post of
Library Assistant
 (Ref: 1731848)

UCL Library Services

UCL Library Services has almost 2 million items and access to over 35,000 journals in a combination of print and electronic format covering the sixty or so subjects which are taught in the College.  UCL Library Services consists of:

    the UCL Main Library
    the UCL Science Library
    the UCL Cruciform Library
    the UCL Bartlett Library
    the UCL Language and Speech Science Library
    UCL School of Slavonic and East European Studies Library and Information Services
    the UCL Institute of Archaeology Library
    the UCL Ear Institute & Action on Hearing Loss Libraries
    the UCL Institute of Orthopaedics Library
    the Joint Library of Ophthalmology, Moorfields Eye Hospital and UCL Institute of Ophthalmology
    the UCL Institute of Child Health Library
    the UCL Institute of Neurology, Queen Square Library
    Royal Free Hospital Medical Library, UCL Library Services
    the UCL Eastman Dental Institute Library
    the UCL School of Pharmacy
    the UCL Institute of Education Library
    UCL Special Collections
    UCL Library Services Store, Belnor House, Wickford








UCL Library Services is also a partner in the Whittington Health Library.

The role of UCL Library Services is to support learning, teaching and research in the global university that is UCL. Members of staff in UCL Library Services support this outreach through their professionalism and their dedication to offering information services of the highest quality.

The combined staff in UCL Library Services totals around 350.

Further Information
Information on UCL Library Services can be found at http://www.ucl.ac.uk/library/

Information on UCL can be found at http://www.ucl.ac.uk/

Information on UCL conditions of service and benefits can be found at http://www.ucl.ac.uk/hr

To apply please complete the online application process (http://www.ucl.ac.uk/hr/jobs/).

If you require further assistance or information please contact the Library HR Team Office:

Email: Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

Tel: 020 7679 7977

For closing date for receipt of applications please see advert


Job Description   
   
Library Assistant – Institute of Archaeology Library    Grade 5

31-34 Gordon Square, London,
WC1H 0PY    Location: Institute of Archaeology Library
Reports to:
Issue Desk Head, Institute of Archaeology Library
Context
The UCL Institute of Archaeology Library holds specialist collections serving the teaching, learning and research needs of the UCL Institute of Archaeology. The Library is based in the Department overlooking Gordon Square. The Institute is the largest centre for archaeology, cultural heritage and museum studies in the UK and has a national and international reputation, attracting a high volume of library visitors. It has a staff of over 60, takes about 60 undergraduates a year and a large cohort of Masters students (ca 280), many from overseas. It also has a large number of PhD and post-doctoral students.
The Library’s collections are in several languages and cover all the important literature in archaeology published in Europe and North America.  As well as study spaces, the Library’s facilities include self-service book and laptop loans. Adjacent to the Library is a computer room for which the Library has oversight on a day-to-day basis.



The Library is open Monday to Friday 09:30 to 21:00 and Saturday 11:00 to 18:00. Including this post, the Institute of Archaeology Library team consists of 3.5FTE daytime staff plus separate teams of Evening and Saturday staff (managed by the Head of Evening and Weekend Services) and Shelvers (managed by the Service Operations Supervisor).
Main purpose of the job
The post holder is one of a customer-facing team of library assistants working at the Institute of Archaeology Library. The main purpose of the job is to provide high quality, user-friendly customer service for both UCL and external customers in a welcoming environment and in accordance with Library Services’ Service Charter. The post holder will also provide support for all functions and facilities in the library as directed by the Librarian and Issue Desk Head.
Duties and responsibilities:
Library Assistant work in the Institute Library is team-based and customer facing, although some task and project-based work is required.
The work falls into three main areas:
1.    Circulation service delivery, including self-service and customer communication
2.    Handling enquiries and listening to feedback from customers relating to the loan service, library collections, IT facilities plus others as appropriate
3.    Problem-solving and analysis necessary to support the loans service; library stock management and other administrative duties as required
1.      Circulation service delivery and customer communication
The loan service is delivered from both the designated service area and through ‘off-desk’ assisting (where appropriate). The loan service comprises:
•    Registering new customers on the library database according to documented procedures and standards
•    Trouble-shooting and problem solving on the self-service machine and other RFID equipment when needed
•    Issuing, returning, renewing books on the library database
•    Ensuring the security of all rare and valuable materials in the Institute Library; responding to book detection system alarms and trouble-shooting the library security system as needed
•    Communicating effectively – in person, by telephone, post and by email - with customers regarding the service; acting upon customer requests, answering enquiries, explaining sometimes complex procedures and resolving problems or disputes
2.    Handling enquiries from customers
General enquiries from customers are received through the designated service area and proactively in off-desk situations. The General enquiry service comprises of:
•    Handling potentially complex enquiries about Library Services and the use of printed and electronic resources
•    Handling membership queries from visitors to the library according to documented procedures and standards
•    Seeking and listening to feedback from customers; collaborating with colleagues to evaluate service delivery in the Institute of Archaeology Library
•    Having the skills and knowledge to navigate essential and frequently used search tools, indexes, catalogues and classification schedules, both electronic and hard copy
•    Demonstrating the use of library catalogues – including Explore -  and databases as needed 
•    Being familiar with the functions of the MFD machines, microfiche and scanners and have basic knowledge of copyright law in order to provide assistance as needed
•    Providing assistance with booking and using the Kenyon Group Study Room
•    Trouble-shooting and assisting customers in the use of ISD software and facilities present in the library, including Laptop Loans, Eduroam and Guest Wi-Fi
•    Liaising with ISD staff and registering IT problems online as required
3.    Problem-solving and analysis necessary to   support the loans service; library stock management and other administrative duties
•    Processing invoices for long overdue and lost books in line with UCL procedures and as directed by line managers; dealing with basic enquiries arising from the invoice process
•    Being responsible for the management of missing books, lost books, books in transit and items that are Claimed Returned and liaising with colleagues across Library Services in this regard
•    Administering the delivery of books from Stores and the Inter-Lending and Document Supply Department
•    Processing requests for inter-lending and document supply from other libraries
•    Managing supplies of stationery and other office consumables
•    Cash management:
•    Taking cash for fines and fees, issuing receipts
•    Cashing up and banking the cash as directed by line managers
•    Using PDQ machines to take card payments in person and over the telephone
•    Assisting with other administrative duties and care of stock  as required by the Librarian and Issue Desk Head including  preparing online reading lists, processing books, checking reading lists, loan status changes, re-labelling, relegation of stock, making stock checks, maintaining good shelf order and repair of damaged items
•    Preparing and displaying publicity materials for use in the library – signs, posters, notices – and through social media as required
•    Collecting and collating statistics as directed by the Site librarian and Deputy librarian
•    Liaising with Institute of Archaeology maintenance and security staff as directed by the Librarian and Issue Desk Head
•    Keeping the library, shelves and furniture tidy and clean




Other duties:
•    Carry out any other duties as are within the scope, spirit and purpose of the job as requested by line managers, senior staff acting as Duty Officer or the Director of UCL Library Services
•    The post holder will actively follow UCL policies including Equal Opportunities policies and be expected to give consideration within their role as to how they can actively advance equality of opportunity and good relations between people who share a relevant protected characteristic and people who do not share it
•    The post holder will maintain an awareness and observation of Fire and Health & Safety Regulations and may be required to undertake Fire Marshal duties, after appropriate training


Person specification

Criteria   
Essential or Desirable
Experience and knowledge   
5 A*-C GCSE’s or equivalent    Essential
Experience of libraries as a customer    Essential
Experience of dealing with the public    Essential
Experience of working in a library/information environment    Desirable
Skills and abilities   
Ability and willingness to acquire new skills as required for service delivery in a changing environment    Essential
Excellent verbal communication skills: able to convey potentially complex information intelligibly to customers, including many from outside UCL and those whose first language is not English. Able to give basic information about services in a timely and accurate manner    Essential
Accuracy and attention to detail    Essential
IT skills – in particular word processing and email    Essential
Ability to work under pressure: to make decisions on priorities; to use available time and resources in an appropriate manner    Essential
Initiative and problem-solving: able to resolve problems and to identify solutions, sometimes without immediate supervision    Essential
Ability to work independently when required, as the post-holders will develop experience and will be expected to carry out service-related tasks without always being supervised.    Essential
Willingness to work on repetitive but important and sometimes complex tasks; able to appreciate the importance of these routines in library work    Essential
Numeracy: required for dealing with refunds, internal financial transfers, Excel data etc.
    Essential
Ability to work as part of a team: able to work towards common goals and to take on, share and relinquish tasks as appropriate and necessary. Able to motivate fellow team-members by displaying a positive attitude to work    Essential
Good people skills: able to relate to, communicate with and co-operate with a wide range of colleagues and customers    Essential
Committed to Equal Opportunities    Essential
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